Shipping & Returns

At GAIA Nutrition, we aim to dispatch your order quickly and efficiently.

Order Processing

Orders placed before 1pm (Monday–Friday) are typically dispatched the same working day.
Orders placed after 1pm, on weekends, or on public holidays will be processed the next working day.

During busy periods, dispatch times may occasionally be longer.

Delivery Options

Available delivery services will be shown at checkout and may include:

Standard Delivery
Tracked Delivery
Express Delivery

Delivery timeframes are estimates only and are not guaranteed unless explicitly stated.

Shipping Delays

While we aim to ensure timely delivery, GAIA Nutrition is not responsible for delays caused by:

courier services,
customs processing,
weather conditions,
incorrect shipping details provided by customers,
or circumstances outside our control.

Once your order has been dispatched, delivery responsibility passes to the courier provider.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

GAIA Nutrition cannot be held responsible for lost or delayed parcels resulting from incorrect address details supplied by the customer.

Lost Parcels

If your parcel appears lost in transit, please contact us and we will assist in opening an investigation with the courier.

Please note that courier investigations may take several working days before a claim or replacement can be processed.

For shipping enquiries, contact:

GAIA Nutrition

Email: hello@gaia-nutrition.com

Website: www.gaia-nutrition.com

Returns & Refunds Policy

At GAIA Nutrition, customer satisfaction is important to us.

Returns Eligibility

Under UK consumer law, customers may request a return within 14 days of receiving their order.

To qualify for a return:

products must be unopened,
unused,
sealed,
and in their original packaging.

Due to hygiene and safety reasons, opened supplements cannot be returned unless faulty or damaged.

Damaged or Faulty Products

If your order arrives damaged or faulty, please contact us within 48 hours of delivery.

Please include:

your order number,
photographs of the issue,
and a description of the fault.

We may offer:

a replacement,
refund,
or store credit where appropriate.

Refunds

Refunds are processed once returned goods have been received and inspected.

Approved refunds will be issued to the original payment method.

Please allow 5–10 working days for funds to appear depending on your payment provider.

Return Shipping Costs

Customers may be responsible for return postage costs unless:

the item is faulty,
damaged,
or sent incorrectly.

We recommend using a tracked delivery service when returning items, as GAIA Nutrition cannot be responsible for returns lost in transit.

Non-Returnable Items

We cannot accept returns for:

opened supplements,
used products,
clearance items,
or products returned outside the return period.

For returns or refund enquiries, contact:

GAIA Nutrition

Email: hello@gaia-nutrition.com

Website: www.gaia-nutrition.com